Terms and Conditions

EACH TIME YOU USE THIS WEBSITE AND EACH TIME YOU PLACE AN ORDER FOR ANY OF OUR PRODUCTS OR SERVICES YOU ARE AGREEING TO THE TERMS AND CONDITIONS THAT APPEAR BELOW.  PLEASE READ THE FOLLOWING CAREFULLY. BY PROCEEDING WITH YOUR USE OF THE WEBSITE AND BY ORDERING PRODUCTS FROM THE WEBSITE, YOU CONFIRM YOUR AGREEMENT TO THESE TERMS AND CONDITIONS.


We may change, update or amend these terms and conditions from time to time.  Any changes will take effect once they are posted on the website and your continued access or use of the website will imply your acceptance of the terms and conditions that apply at such time.
If you have any questions on these terms and conditions please contact us using the contact details set out in section 2 below.
Information about us.


Our e-mail address is meals@nutri-lean.co.uk  and our Customer Services telephone number is 028 4023 8842.

Our Nutri-Lean Meal Plans

(a) WE STRONGLY RECOMMEND THAT YOU SEEK MEDICAL ADVICE BEFORE STARTING ANY WEIGHT LOSS, DIET OR NUTRITIONAL PROGRAMME.  THE INFORMATION PROVIDED BY US IS NOT MEDICAL ADVICE OR A SUBSTITUTE FOR MEDICAL TREATMENT.  YOU SHOULD NOT USE THE DIET PLANS WITHOUT FIRST OBTAINING YOUR OWN MEDICAL ADVICE IF YOU ARE UNDERWEIGHT, PREGNANT, BREASTFEEDING, UNDER 18 OR HAVE ANY MEDICAL CONDITION WHICH AFFECTS YOUR DIETARY REQUIREMENTS.

For each Meal Plan you can either let us choose your meals and snacks, in consultation with you, or alternatively, you can choose your own meals via our website.

All food supplied as part of a Nutri-Lean plan can be stored in your fridge/freezer.  Cooking and re-heating instructions must be followed closely.  Make sure that re-heated food is piping hot throughout.  It is essential to check the contents of your box as soon as it is delivered. Occasionally the food packaging is damaged during transportation.  If your packages are damaged or ‘blown’, do not eat the food inside.  Contact us immediately and we will endeavour to send a replacement if appropriate. We are unable to send replacements if damaged product is NOT reported to us within 24 hours of receipt of delivery.


Order process

For the steps you need to follow to place an order via this website for one of our Nutri-Lean Meal Plans.  Alternatively, to order one of the Plans via telephone please call our Customer Service telephone number on 07846676093.  If you want to buy any other products or services please follow the order process on the relevant part of this website.
Our order process on this website allows you to check and amend any errors before submitting your order to us.  Please take time to read and check your order at each page of the order process.
After you place an order, whether via telephone or via this website, you will receive confirmation to your e-mail address. Our acceptance of your order will take place as described below.
Occasionally, we may be out of stock of a particular meal and in this case we reserve the right to substitute an alternative meal within your plan – you will be notified.

Price and Payment

Prices for our Nutri-Lean plans and any other products or services are quoted on our website and all prices are inclusive of VAT where applicable.  Whilst every care has been taken to ensure the accuracy of the pricing information on the website, occasionally details are out of date.  We will endeavour to verify prices as part of our sales order process.  In addition to the price of the Nutri-Lean Meal Plan or the price of other products or services purchased from us, you will have to pay a delivery charge which will be as stated when you order your Meal Plan or other product or service.
Taking payment
In respect of the each Nutri-Lean product or plan, we will take payment on our website via our secure payment gateway provided via Shopify Payments
In respect of all other products and services the price and applicable delivery costs will be taken from your payment method at the time you place your order.

Billing

We reserve the right to adjust the pricing for our Meal Plans or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Any price changes to your plan will take effect no earlier than 7 days following email notice to you and will not take effect for any Meal Plan that is currently being provided, although it may affect the next automatic renewal of such Meal Plan. Please note that in relation to any orders, the terms and conditions in place at the time the order was placed will continue to apply, subject to any changes in price for renewals of the plan.

You may edit your payment method information by visiting your chosen payment provider (OUR PAYMENT GATEWAY (WIX PAYMENTS) OR PAYPAL). You undertake that the payment method will be kept up to date and will be valid at all times.  If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise you remain responsible for any uncollected amounts which you must immediately settle.  Without prejudice to any other rights we may have, you authorise us to continue billing the payment method, as it may be updated. This may result in a change to your payment billing dates. We are not responsible for any fees charged by the issuer of your payment method.
The methods of payment that are acceptable are detailed on the website.  We reserve the right to cancel your plan and/or withhold delivery of products if payment is not received from you prior to the delivery of the applicable products or services.

Delivery policy

We will try and deliver your meals for each plan on the provided date and time and any other products ordered via this website as soon as reasonably practical and in any event within 7 days of acceptance of your order.

Orders received within the order time frame will be confirmed to you and you will receive your order within the expected time frame. Should there be any delay or issue with delivery you will be notified. As we have our own distribution channel we will deliver on the specified date on
We will be glad to arrange for delivery to an address different to the invoice address (e.g. if you want us to deliver to your work address).  Please indicate clearly the delivery address when placing your order.  If it is a delivery to an office, please specify the name of your company.
We will be glad to change your delivery address during your time on the plan at least 5 working days before the delivery is due.  If an urgent change of address is requested after this point you will have to pay an admin charge of £5.

Your rights to cancel under the UK’s Consumer Regulations

To exercise your rights to cancel the your plan you must within the time period (no later than 3 days before delivery). Go to the "Your Account" page on our website and follow the instructions for cancellation.

If you cancel the contract in accordance with this section 8, we will refund you the amount you paid for the products or the plan that you selected and any delivery charges if applied.

Risk and ownership

You will be responsible for any risk or damage to the products, meals or other goods supplied to you once they have been delivered to you or delivered pursuant to the alternative delivery instructions you have provided to us.  Ownership of the products, meals or other goods supplied by us will only pass to you upon receipt by us of full payment of all sums due in respect of the products, meals or other goods (including delivery charges).

Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective products we sell to you).
Using our website

(a)       You must be over 18 to use our website and purchase products, including the Nutri-Lean plans, via our website.
(b)       Our website and service, and any content viewed through our service, are for your personal and non-commercial use only.  We grant you a limited, non-exclusive, non-transferable, license to access the website and view the content on the website for that purpose. Except for the foregoing limited license, no right, title or interest shall be transferred to you.
(c)        You agree to use our website, including all features and functionalities associated therewith, in accordance with all applicable laws, rules and regulations, or other restrictions on use of the service or content therein. You agree not to archive, download (other than through caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use (except as explicitly authorized in these terms and conditions) content and information contained on or obtained from or through our website without express written permission from us.
(d)       You agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Nutri-Lean service, including any software viruses or any other computer code, files or programs.
(e)       Our website, including all content provided on the website and provided to you, is protected by copyright, trade secret or other intellectual property laws and treaties and is owned by us.
(f)        We are free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us ("Feedback"), including responses to questionnaires or through postings to our website, worldwide and in perpetuity without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving our service.  In addition, you agree not to enforce any "moral rights" in and to the Feedback, to the extent permitted by applicable law.
(g)       We may terminate or restrict your use of our website, without compensation or notice if you are, or if we reasonably believe that you are: (i) in violation of any of these terms and conditions; or (ii) engaged in illegal or improper use of the service.
15.       Limitations and exclusions of liability
(a)       Nothing in the terms will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; or (c) limit or exclude any liability of a party in any way that is not permitted under applicable law.
(b)       We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
(c)        We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business contracts, commercial opportunities or goodwill.
16.       Other important terms
(a)       We will treat all your personal information that we collect in connection with your order in accordance with the terms GDPR legislation
(b)       Any contract is between you and us, although we can assign our rights and sub-license and subcontract our obligations.
(c)        Each section of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
(d)       If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.  If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
(e)       A person who is not a party to this contract shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
(f)        Please note that these terms are governed by NI law.  This means a Contract for the purchase of products, Nutri-Lean Meal Plan or other goods through our website and any dispute or claim arising out of or in connection with it will be governed by NI law.

Communications between us

(a)       When we refer to “in writing” in these terms, this will include e-mail.

(b)       If you wish to contact us in writing for any other reason, including to make a complaint, you can send this to us by e-mail at meals@nutri-lean.co.uk or by pre-paid post to Nutri-Lean: 204 Blackskull Road, BT32 4PW, Northern Ireland.  
 
You can also contact us using our Customer Services telephone line: 028 4023 8842.
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